PRIVACY POLICY For WP Email SMTP

Privacy Policy —WP Email SMTP

At WP Email SMTP, your privacy is most important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our service. We are fully committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant U.S. privacy laws.

Information we collect

We collect the following personal information when you submit a form on our website:

Name: To identify and address you appropriately.
Email Address: To communicate with you and provide our email support services.
Contact Number (Optional): To facilitate communication, if needed.
Email Delivery Issues: To understand and resolve the specific problem you are experiencing.

Additionally, we may collect data automatically through cookies or other tracking technologies to facilitate a better user experience.

Categories of personal data collected:

Identifiers (name, email address, contact number)
Internet or network activity (e.g., your IP address, browser type, device information)

Tools/Channels we use to collect data

We collect data through various channels, including:
Google Analytics: We use Google Analytics to monitor website traffic and understand user behavior. It tracks data like the pages you visit and the time spent on our site, helping us improve your experience. The data collected is aggregated and anonymized.
Google Ad Manager: Google Ad Manager helps us manage and optimize advertisements. It enables us to display relevant ads based on your interests and measure the effectiveness of our ad campaigns.
Facebook Ads Conversion Tracking (Facebook Pixel): We use Facebook Pixel to track the effectiveness of our ads on Facebook. It monitors the actions you take after interacting with our ads, helping us refine our marketing strategies to better suit your preferences.
Microsoft Clarity: Microsoft Clarity records user interactions, such as clicks and scrolls, to help us understand how you navigate our site. This data allows us to enhance usability and improve your overall experience.
MailChimp/ActiveCampaign: These platforms manage our email marketing campaigns. We collect your email address and, if provided, your name to send newsletters, promotions, and updates. Engagement metrics help us tailor content to your interests.

How we use your information

The personal information collected is used for the following purposes:
To Provide Technical Support: We use the information provided in the form to diagnose and resolve your email-related issues.
To Improve Our Services: We may use anonymized data to analyze trends and enhance the quality of our services.
To Communicate With You: We may contact you via email or phone regarding your support request or to provide updates.
Compliance With Legal Obligations: We may be legally required to retain or share personal information to comply with legal obligations under U.S. or EU law.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, and to comply with our legal obligations. If you request the deletion of your data, we will promptly process the request unless we are required to retain the data for legal purposes.

Your Data Protection Rights

If you are located in the EU, you have the following rights under the GDPR:
Right of Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccuracies in your personal data.
Right to Erasure: You may request that we delete your personal data.
Right to Data Portability: You can request that we transfer your data to another service provider.
Right to Restrict Processing: You may ask us to stop using your data, but retain it in our systems.
Right to Object: You can object to the processing of your personal data under certain circumstances.
If you wish to exercise any of these rights, please contact us at [Insert Contact Information]. We will respond to your request within 30 days.

How We Protect Your Information

We implement appropriate technical and organizational measures to safeguard your personal information. These include encryption, access control, and regular monitoring to ensure your data is secure.

Third-Party Service Providers

We may share your personal data with trusted third-party service providers to help deliver our services, such as:
Email Service Providers: To send emails and facilitate communication, such as MailChimp.
Analytics Providers: To monitor and improve website performance, such as Google Analytics and Google Ad Manager.
These third parties are subject to contractual obligations to protect your data and only process it in accordance with our instructions.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to personalize your experience and analyze website traffic. By continuing to use our website, you consent to our use of cookies.
You can opt out of non-essential cookies by adjusting your browser settings.

Children’s Privacy

We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review the Privacy Policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Email: support@wpemailsmtp.com